How long does it take for an order to ship?
Most orders are processed and shipped within 1–3 business days. Once your order has shipped, you will receive an email containing tracking information; please keep an eye on your inbox, including your spam folder.
Since orders enter the processing workflow immediately after submission, we are currently unable to modify shipping details, order contents, or shipping methods once an order has been placed.
How can I check my shipping status?
Once your package has been shipped, we will send you tracking information via email. You can check the progress of your shipment at any time using the tracking link provided in the email.
Shipping times vary by country and region; actual delivery times may be affected by local logistics, weather conditions, or customs clearance factors.
Can I return an item?
Absolutely. If you wish to return an item, please submit a return request within 30 days of receiving your order.
To ensure a smooth return process, please ensure that the item remains in its original condition and includes all original packaging. Once we receive the returned item and verify its condition, we will process your refund as quickly as possible.
Please note that certain special items, clearance items, or items marked as "Final Sale" may not be eligible for return; please refer to the specific product page descriptions for details.
Can I cancel or modify an order?
Since our warehouse begins picking and packing orders as soon as possible after they are placed, we may be unable to cancel or modify an order once it has entered the processing workflow. If your order has not yet shipped, we will do our best to assist you with your request.
Please note that canceling certain orders may incur a payment processing fee, which will be deducted from your refund amount. We appreciate your understanding.
What should I do if I receive a damaged item?
Please inspect the condition of your items as soon as possible after receiving your package. If you discover any shipping damage, missing items, or product defects, please contact us within 48 hours of receipt. Please provide your order number, photos of the item(s), photos of the outer packaging, and a brief description of the issue. We will arrange for a replacement or refund as quickly as possible.
Do I have to pay for shipping?
We offer free shipping on all orders. For certain countries or regions, local customs policies may result in additional import taxes, duties, or fees; these charges are the sole responsibility of the recipient. Specific delivery times will vary depending on the country and region.
What is the difference between "artificial flowers" and "fake flowers"?
Essentially, they refer to the exact same product—they are simply different terms used to describe it. Compared to the traditional concept of "artificial flowers," today's high-quality faux florals place a greater emphasis on intricate details—including petal layering, leaf textures, color gradients, and an overall sense of natural authenticity.
Some products even utilize materials that are softer and closer in tactile feel to real plants, resulting in an even more natural visual appearance.
Why might the product colors appear slightly different?
Due to variations in photography lighting, monitor settings, and ambient light conditions, the actual color of the product may differ slightly from the images shown. This is considered a normal occurrence.
Additionally, prolonged exposure to strong light, high temperatures, or humid environments may cause the colors to undergo natural changes over time. Avoiding prolonged exposure to direct sunlight can help ensure the product remains in excellent condition for a longer period.
Can these products be used outdoors?
Certain products explicitly labeled as "Indoor/Outdoor" or "UV-Resistant" are suitable for outdoor decoration.
However, prolonged exposure to intense sunlight, rain, or extreme weather conditions may eventually cause any material to exhibit some degree of aging or fading. To maximize the product's lifespan, we recommend placing it in shaded or partially sheltered areas whenever possible.
When will specific items be back in stock?
For select best-selling items, we offer a restock notification feature. You can register your email address on the product page, and we will send you an immediate notification as soon as the item is back in stock.
Restocking times vary by product; popular styles typically require anywhere from a few weeks to several months to be replenished.
Do you offer any discounts or promotions?
We periodically launch seasonal campaigns, new product offers, and limited-time discounts. By subscribing to our email newsletter, you can be among the first to receive updates on new arrivals and promotional offers.
Do you prioritize sustainability?
We are constantly striving to strike a better balance between aesthetic beauty and environmental responsibility. From designing for greater durability to reducing plastic in our packaging, utilizing recyclable materials, and selecting eco-friendly supply chain partners, we continuously optimize every detail to minimize resource waste.
We believe that true, enduring beauty should also embody a gentler and more sustainable way of living.
How realistic are your products?
We place a strong emphasis on both the lifelike authenticity and the spatial presence of our products.
Whether it involves petal layering, leaf textures, or overall form, our goal is to replicate the natural state as closely as possible, allowing our products to blend seamlessly into a wide variety of home decor styles.
Rather than focusing on short-term decorative trends, we prioritize the long-term user experience, aspiring for each of our creations to remain a cherished companion within your living space for years to come.