Shipping Policy

We hope that every piece of natural inspiration arrives at your space smoothly and safely.
From order processing to packaging and shipping, we prioritize every detail of the delivery process to ensure that when you receive your items, they remain in their pristine condition.

We offer free standard shipping on all orders. Depending on the item's size, weight, and destination, orders will be delivered via UPS, FedEx, or other equivalent shipping carriers.
Certain large orders or items with oversized dimensions may require freight shipping. If this applies to your order, we will contact you in advance to coordinate the necessary delivery arrangements.

Typically:

• Order Processing Time: 1–3 business days
• Standard Shipping Time: Approximately 7–14 business days

Actual delivery times may vary slightly depending on the specific item's inventory location and the shipping destination.
Delivery transit times may also be affected during holidays, peak seasons, or periods of adverse weather conditions.
Once your order has shipped, you will receive a shipping confirmation email containing tracking information; please be sure to check your inbox and spam folder.

Expedited shipping services are available for select items.
If you have specific time constraints, we recommend contacting us before placing your order so that we may assist you in arranging faster processing and delivery whenever possible.
The actual transit time for expedited orders will vary depending on the region and the availability of shipping services.

To optimize delivery efficiency, orders containing multiple items may be shipped separately from different warehouses.
Consequently, the packages comprising your order may arrive in separate shipments. Tracking information will be provided for each individual package as it is dispatched.

Please note that there are size restrictions for items shipped to APO/FPO addresses. Some of the larger floral arrangements and plants featured on our website may not be eligible for shipment to these address types. If your order is affected by these restrictions, please contact our customer service team; we will reach out to you via email prior to shipping to address the matter.

Customs policies vary by country and region. International orders may incur import duties, VAT, or other local fees during the delivery process; these charges are typically the responsibility of the recipient.
Customs policies vary by country and region. International orders may incur import duties, VAT, or other local fees during the delivery process; these charges are typically the responsibility of the recipient.
Should local customs authorities require additional documentation or assistance with customs clearance, we kindly ask for your cooperation with the local shipping carrier or customs officials to complete the necessary procedures.

Once your order has shipped, you will receive a confirmation email containing a tracking number. You can check the status of your package at any time using the provided tracking information.
If you do not see any updates to your tracking information for an extended period, please wait patiently for the logistics system to synchronize, or contact us for assistance with your inquiry.

We take every precaution to ensure that your items are properly protected during transit. If you receive an item that is damaged, missing parts, or affected by shipping-related issues, please contact us within 48 hours of receipt and provide the following:

• Your Order Number
• Photos of the item(s) and the outer packaging
• A description of the issue

Please retain the item(s) and their original packaging in the meantime to allow us to further assist you with the resolution process.

Certain uncontrollable factors may affect delivery times, including—but not limited to—extreme weather conditions, peak holiday shipping volumes, customs clearance delays, incomplete address information, and local logistics disruptions. While we will do our utmost to assist in tracking and resolving delays caused by the aforementioned circumstances, we are unable to guarantee a specific delivery date. We appreciate your understanding.